Yahoo Hiring Any Degree Graduate as Customer Care Associate :
About Company : |
Yahoo Recruitment 2015 : Customer Care Associate job | jobupz |
The Yahoo Customer Experience team is dedicated to inspiring and delighting users, advertisers, partners and fellow Yahoos around the world through experiences that champion the Yahoo brand, products and content. We inform, develop and execute campaigns, events, partnerships and premium support for our audiences, in close collaboration with our business partners and in support of Yahoo's business strategy
Vacancy Name : Customer Care Associate I
Job Description
Vacancy Name : Customer Care Associate I
Job Number: 1546106
Primary Location: India-Karnataka-Bangalore
About Vacancy :
The Customer Care Specialist should have high levels of discretion, with experience in handling highly sensitive material and should be well organized with the ability to work independently in a dynamic, fast-paced environment, multi-task, prioritize workload and should have solid decision making skills. They will be required to consistently contribute ideas to further improve the Yahoo Customer Experience. Additionally, the Agent is responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful.
Qualification
About Vacancy :
The Customer Care Specialist should have high levels of discretion, with experience in handling highly sensitive material and should be well organized with the ability to work independently in a dynamic, fast-paced environment, multi-task, prioritize workload and should have solid decision making skills. They will be required to consistently contribute ideas to further improve the Yahoo Customer Experience. Additionally, the Agent is responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful.
- Provide world-class service to all Yahoo Customers in a customer-centric environment
- Successfully resolve complex customer Phone, Email, Chat & Social inquiries through the use of multiple customer support tools
- Document in detail all interactions with customers
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
- Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
Qualification
- Bachelors Degree in any discipline
- At least one (1) year of customer service experience - preferably related to online business, internet, technical support, call center or BPO
- Must have flexibility to work on night shifts, between 12:00am – 10:00am
- Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac & Mobile environment
Yahoo Hiring Any Degree Graduate as Customer Care Associate
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